Customer FAQ

Syndicated studies are prepared to cater to a large audience. However, in case you are looking for specific customizations or have more questions about the report, please contact us at email: support@industry-stat.com.

The reports are delivered in PDF & spreadsheet formats. Moreover, PPT formats are delivered to clients, on special requests.

The reports are delivered within 2 to 48 hours, post payment confirmation. Some clients may witness a delay in delivery on account of the difference in time zones. However, all published reports are dispatched within 48 hours of payment confirmation. Please note that if you make your purchase over a weekend or holiday, you will be contacted the following business day.

If you are placing an order on a company’s behalf, you should be authorized to make the purchase decision. You can place your order using the following channels: 

- Direct through the website;

- Ordering by Email:

Send all your requirements and questions to support@industry-stat.com. Remember to include all your details including billing & delivery address along with the preferred mode of payment. Our executives will get in touch with you within 1 business day.

For online orders, we accept: Payoneer, Wise, Pay Pal, Visa, American Express, Mastercard, Discover, and Diner’s Club, . Arrangements for payment by check, bank wire transfer, or invoice can be made by contacting customer service at support@industry-stat.com.

An invoice against your purchase will be sent electronically to you immediately after the purchase. M-Ysland LLC also provides its clients with Pro-forma invoices, to facilitate purchase decisions. For more queries please contact our sales department at support@industry-stat.com.

Payments once made are non-refundable. This is a standard company and industry policy. The use of our products or reports are based on the concept of knowledge transfer and therefore, a refund cannot be issued post the client has read the study. In an attempt to avoid such situations, M-Ysland LLC provides comprehensive and transparent pre-purchase facilities to all its clients.

These problems are rare. You will, however, receive a notification while filling out the payment form, in case the gateway fails to verify your credit card information. In our experience, billing address mismatch is the most common payment-related issue. However, in case you experience any other issue, please contact us and we will look into it straight away.

The error code in question refers specifically to a billing address mismatch or low credit limit. If the billing address does not match the address to where the card statement is sent, the transaction may be declined. This is often caused by a recent move where the address on file has not been properly updated.

There is a possibility that the card limit is running low or your bank has stopped the payment because of an irregular transaction such as in case of a large amount, for account safety. Please talk to your bank and approve the transaction for the payment to go through.