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Business Service Centers

Business Service Centers

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Executive summary

The Business Service Centers industry provides a variety of business outsourcing services, such as printing, photocopying, mailbox rentals and parcel and mail delivery. Over the five years to 2022, client businesses and households have increasingly opted for digital communications, lowering demand for industry document and printing services. The growing number of businesses that choose to conduct their operations online has placed pressure on the industry, driving price-based competition. Although the industry has contended with declining demand for its printing and copying services, other services, such as packaging and mailing, has offset this. Additionally, the revenue earned by large operators has been able to boost industry growth. As a result, industry revenue is expected to increase at an annualized rate of 6.0% to $14.6 billion over the five years to 2022, including an increase of 2.7% in 2022 alone.
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Each report includes:

industry revenue;

industry profit;

industry margin;

industry employment;

industry major players;

industry key external drivers;

industry product & structure segmentation;

industry key trends;

industry Life Cycle;

industry Geographic Breakdown;

industry Key Success Factors;

industry Key statistics for previous years;

forecast of industry Key statistics for the next 5 years;

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Reference Wordlist

High barriers to entry mean that new companies struggle to enter an industry, while low barriers mean it is easy for new companies to enter an industry.

Compares the amount of money spent on capital (plant, machinery and equipment) with that spent on labor. M-Ysland LLC uses the ratio of depreciation to wages as a proxy for capital intensity. High capital intensity is more than $0.333 of capital to $1 of labor; medium is $ 0.125 to $ 0.333 of capital to $1 of labor; low is less than $ 0.125 of capital for every $1 of labor.

The dollar figures in the Key Statistics table, including forecasts, are adjusted for inflation using the current year (i.e. year published) as the base year. This removes the impact of changes in the purchasing power of the dollar, leaving only the "real" growth or decline in industry metrics. The inflation adjustments in M-Ysland LLC`s reports are made using the US Bureau of Economic Analysis’ implicit GDP price deflator.

Spending on industry goods and services within the United States, regardless of their country of origin. It is derived by adding imports to industry revenue, and then subtracting exports.

The number of permanent, part-time, temporary and seasonal employees, working proprietors, partners, managers and executives within the industry.

Colloquial Terminology

Copy business providing fast service copies using high-speed, high-tech photocopiers.

More commonly known as a fax; an exact copy of documents that is sent by radio or telephone to reproduce exact copies at receiver.

A business with no paid employees. Typically, self-employed individuals with annual business revenue of at least $1,000 and subject to federal income taxes.

An address and location that receives mail on behalf of a business.

Copying using high-speed, high-tech photocopiers.


The industry is sensitive to changes in business conditions, consumer spending and behavior and the overall economic environment. Over the past five years, changes in the conduct of business operations, in addition to changing consumer behaviors, have hurt the industry. Demand for printing and copying and reproduction services has fallen due to the increasing prevalence of online communications. However, due to the rise in e-commerce, services such as mailbox rentals have increased. Moreover, the COVID-19 (coronavirus) pandemic in 2020 accelerated these trends, and promoted growth in the industry. In 2022, the industry is expected to benefit from an overall economic growth.

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